Goldtrail Holidays Collapse – Operational Update 17/07/10 09:00

Following the failure of Goldtrail Holidays, please be advised of the following important information.

For customers in resort, please be advised that flights will be operating back to the UK. Customers in resort must check in for their return flights as normal. Also visit the CAA website for revised inbound flight information.

Customers departing the UK on 17th July are offered a full refund for their holiday arrangements. Customers should contact their Travel Agent or Sales Consultant to process their refund and to search for alternative holiday arrangements.

Please be advised that if your holiday is a Co-op Holidays or Holidays-Direct package, our Major Incident team will be working through all future bookings departing from 18th July onwards in order to source new flight arrangements with other seat only operators. Customers will be advised of their new flight arrangements via their Travel Agent or Sales Consultant. In the event of an increased holiday cost or a flight time change of over 12 hours, customers will be offered the option of a full refund as per our Terms & Conditions for a major change.

For holidays booked as a Goldtrail package, a Sales Consultant will contact customers to offer alternative holiday arrangements or a full refund.